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This page sets out the legal framework that governs your account and your use of ph365link, where access is permitted under local law and in eligible regions. We keep these terms plainly worded so you know exactly where you stand — what we commit to, what you agree to, and how to reach us when a question comes up.
Access to ph365link and all account activity — including deposits made through GCash, GrabPay, or PESONet — is subject to the terms stated here. Availability depends on local law and the eligible regions at the time you open or use your account. We do not override local legal requirements; where a conflict exists between these terms and applicable local law, the local requirement takes precedence. These terms apply from the moment you create an account. By continuing to use the platform, you confirm that you have read and understood the obligations set out here. We update these terms when our policy changes, and the version shown on this page is always the one currently in effect. You can track changes by noting the revision date displayed at the bottom of this page. If you have a question about how a specific transaction — say, a GrabPay deposit or a PESONet withdrawal — is handled under this policy, raise it through the support routes listed further down this page. We address policy questions on the record, not through informal channels, so the written response you receive is a reference you can keep.
GCash transactions are recorded in your account wallet and are subject to these terms from the point of initiation.
GrabPay deposits and withdrawals are processed within the scope of this policy, and transaction records are held in your account history.
PESONet transfers are governed by the same account terms; eligibility depends on your verified account status and the current regional access rules.
Not every interaction on the platform falls under the same set of rules. This section clarifies what our legal policy covers directly, what it touches indirectly, and where a separate framework — such as a third-party provider's own terms — takes over. Knowing the boundaries means you can direct a question to the right place without back-and-forth.
The terms for creating, verifying and closing your account are fully within this policy. This includes login credentials, account-wallet activity and the steps required to update your registered details.
Deposits and withdrawals processed through GCash, GrabPay and PESONet are governed here. The transaction record in your account dashboard is the authoritative source for amounts, dates and status.
Game titles and live dealer tables available in the lobby — such as Mahjong Tiles Classic, Mega Sic Bo Live and Rapid Dice — are presented under this policy for account-holder access. Content availability may change based on your region.
Studios such as PG Soft, Pragmatic Play and Spadegaming supply game content independently. Their own terms govern the mechanics and integrity of the titles they provide; our policy covers the account layer, not the game-engine layer.
You hold several practical rights in relation to your account and the data associated with it. Reviewing your own records is straightforward: log in and open the account history section, where every transaction — including GCash deposits and PESONet transfers — is listed with its date, amount and status. No request to us is needed to access that view; it is always available after login. If a detail in your account profile is incorrect — such as your registered contact number or linked e-wallet — you can raise a correction request through our support channel. We will verify the request against the information you provided when the account was created, then apply the correction and notify you in writing. For broader questions about what data we hold, why we hold it, or how long we retain it, use the written contact route described in the support section below. We respond to policy questions in writing, which gives you a documented record of the answer.
Your full transaction history is visible in the account dashboard after login. Filter by date or payment method — including GCash and GrabPay — to locate any specific entry.
Contact support in writing to request a correction to your registered profile. We verify against your original registration details before applying any change.
Policy questions submitted through the written channel receive a written response. Keep that response as your reference — it reflects the terms in effect at the time of your query.
To update linked payment methods or close your account, follow the steps shown in your account settings, or contact support if those steps are not resolving the issue.
When a legal or policy question comes up — whether it is about account terms, a transaction record, or how your data is handled — these are the channels to use. Each route is suited to a different kind of query, and all written responses are logged for your reference.
Use live chat for time-sensitive policy questions or when you need to confirm the current terms before completing a transaction. The chat window is accessible from your account dashboard.
For written policy queries — data retention, account corrections, scope questions — email is the documented route. You receive a written reply that serves as an official record of the response.
The Help Centre inside your account lists common policy questions with current answers. Check there first for account-access terms, transaction scope and correction request steps.
Our approach to the data your account generates is described in full in the policy text — here is a summary of the areas that matter most to you day to day. Knowing these lets you manage your account with a clear picture of what we hold and why.
Account data — including transaction records from GCash, GrabPay and PESONet — is retained for as long as your account is active and for the period required by applicable law afterward. We do not sell account data to third parties.
We use cookies to keep your session active, remember your account preferences and measure how the site is used. You can adjust cookie settings through your browser; doing so may affect how certain account features behave.
Your login credentials are your responsibility to keep secure. If you believe your account has been accessed without your permission, contact support immediately through live chat so we can act on the written record.
To request a change to data we hold, or to ask about retention periods, submit the request in writing through email support. We respond in writing and document the outcome in your account file.
These are the questions we receive most often about our legal terms, user rights, and how this policy applies to your account. Each answer reflects the terms currently in effect.
Yes. All transactions processed through GCash, GrabPay and PESONet are within the scope of this policy from the moment they are initiated. Your account transaction history is the authoritative record of each transaction's date, amount and status.
Your transaction history and account details are visible in the dashboard after login — no request to us is needed. For data we hold beyond what the dashboard shows, submit a written request through email support and we will respond with the details.
We retain the data associated with your account for the period required under applicable local law after closure. Once that retention period ends, the data is removed from active records. Specific retention periods are available on request through our email support channel.
Contact support in writing — either through live chat or email — and state the detail that needs correcting. We verify the request against your original registration before making any change, then confirm the correction in writing.
Access to ph365link depends on local law and is available only where local law permits. We do not claim access rights that local regulations do not support. Check the access eligibility information shown during account registration for the rules that apply to your region.
Studios such as PG Soft, Pragmatic Play, Spadegaming, Joker and JDB supply game content and operate under their own terms for the game engine and mechanics. Our policy governs your account access and transactions; the studios' terms govern the integrity of the game content itself.