Casino / Mobile
This policy explains exactly what account and transaction data ph365link holds about you, how we use it, and the choices you have over it. Availability of our services depends on local law and is limited to eligible regions where access is permitted.
When you open an account, we collect the details you enter during registration — name, contact address, and the payment method you link for transactions. If you connect a GCash wallet, GrabPay account, or PESONet-linked bank, we record the reference identifiers returned by those payment rails; we do not store your full wallet credentials on our servers. We also collect session data — the device type, browser agent and connection timestamps generated each time you access the lobby — to maintain account security and detect unusual access patterns. Game activity records, including session length and game category accessed, are kept as part of your account history. This data is used to operate your account, process transactions, respond to support requests and, where you have given consent, send you account-related notices. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those processors require to complete a transaction, and is governed by their own published terms. Where local law requires us to retain records for a specified period, we follow that requirement; otherwise we keep data only as long as your account remains active or as needed to resolve open support cases. You may request a summary of the data we hold at any time through our support channel.
Reference identifiers from GCash transactions are logged against your account for reconciliation. We do not store your GCash PIN or full wallet number.
GrabPay payment references are recorded in your transaction history. Your GrabPay credentials remain with GrabPay's own systems and are not accessible to us.
PESONet transfer references are kept in your account ledger. Bank account details shared during a PESONet transfer are handled under the receiving bank's own data policy.
This policy applies to data we collect and process directly through your ph365link account. It does not extend to third-party services you reach from our platform — payment processors, game content studios, or any external link you follow outside our domain. Understanding the boundary helps you know where to direct data questions.
Login records, session timestamps and device identifiers generated when you access your ph365link account are covered by this policy. You can request a record of recent login activity through your account settings.
Deposit and withdrawal references tied to your account wallet — including GCash and GrabPay transaction IDs — fall within this policy. The payment processor's own policy governs data held on their side of the transaction.
Game session data recorded in your account history — categories browsed, session duration — is covered here. Game content itself is supplied by studios; any data those studios collect independently is outside our scope.
If you follow a link away from ph365link, the destination site's own policy applies from that point. We have no control over how those external services collect or store your data.
You have four concrete actions available to you at any time. First, you can request a copy of the personal data we hold — submit the request through our live chat or email support channel and we will respond within the timeframe required by applicable law. Second, if any detail on your account is wrong — a misspelled name, an outdated contact address — you can correct it directly in your account profile page, or ask support to assist if the field is locked. Third, if you want to ask a question about how we use your data, our support team handles data queries the same way it handles account questions: through live chat during operating hours or by email for non-urgent matters. Fourth, if you believe we are holding data we no longer need, you can raise a deletion request; we will review it against any retention obligations under local law before acting. All data requests are handled on a first-come basis; we do not charge a fee for standard requests.
Request a summary of the personal data linked to your account. Submit the request via live chat or email support and we will compile the relevant records for you.
Edit your name, contact information or linked payment method from your account profile page. If a field cannot be edited directly, contact support and provide the correct details for manual update.
Questions about how your data is used — including transaction history or session records — can be directed to our support team through live chat or email. We aim to respond with a clear, specific answer.
If you want us to remove data we are no longer required to retain, submit a deletion request through the support channel. We will confirm what can be removed and what must be kept under applicable law.
Data and privacy questions are handled through the same support routes as account help. There is no separate form — reach us through any of the channels below and tell us your query is about your personal data so our team can route it correctly.
Open the chat widget from any page on ph365link. For data questions, start with your registered contact detail and the specific record or action you are asking about. Live chat is the quickest path for access and correction requests.
Send data queries to our support email address shown in your account help section. Include your account reference and a clear description of your request — for example, a data summary, a correction or a deletion request.
Your account dashboard includes a help section with answers to common data questions, including how to update your linked GCash or GrabPay details and how to read your transaction history.
We apply access controls so that account data is reachable only by the systems and staff that need it to operate your account or respond to a support case. Session data is encrypted in transit. We use cookies to maintain your login state and to remember your account preferences between visits; you can clear these through your browser settings at any time, though doing so will log you out of any active session. We do not use advertising cookies that track you across other websites. Data retention follows the period required by applicable local law or, where no specific period applies, the duration your account remains open. If you close your account, we begin the process of removing data that we are not legally required to keep; records tied to completed transactions may be retained for a longer period to satisfy financial record-keeping requirements.
All data exchanged between your device and our servers — including GCash and GrabPay payment references — travels over an encrypted connection. The padlock in your browser address bar confirms this is active.
We use session cookies to keep you logged in and to store account preferences. No cross-site advertising cookies are set. You control cookie removal through your browser settings; clearing them ends your active session.
Access to your account record requires your login credentials. If you suspect unauthorised access, change your password immediately from your account profile page and contact support through live chat so we can flag the account for review.
We keep data only as long as your account is active or as local law requires. Transaction records tied to GCash, GrabPay or PESONet payments may be retained longer for reconciliation; we will confirm the specific period in response to a deletion request.
These are the data and privacy questions our support team hears most often. If your question is not covered here, reach us through live chat or the email address in your account help section.
We collect the registration details you enter — name, contact address and linked payment method. If you use GCash or GrabPay, we record the transaction reference returned by that payment rail. We also log session data such as device type and connection timestamps for account security purposes.
Yes. Submit a data access request through live chat or the support email shown in your account help section. Include your account reference and we will compile the personal data records linked to your account and send them to your registered contact address.
Open your account profile page and edit the relevant field directly. If the field is locked — for example, a name field that requires identity verification to change — contact support through live chat with the correct details and we will update it after verifying your identity.
We share only what is necessary. Payment references go to GCash, GrabPay or PESONet to complete your transaction; those processors handle that data under their own policies. Game studios receive session data needed to run the game; they do not receive your payment credentials or full account profile.
Once your account is closed, we begin removing data we are not legally required to keep. Transaction records — including GCash, GrabPay and PESONet payment references — may be retained for a longer period to meet financial record-keeping requirements under applicable local law. Contact support for the specific retention period that applies to your account.
Raise your complaint directly with our support team via live chat or email. Describe the specific data handling concern and include your account reference. If we cannot resolve it to your satisfaction, you may also contact the relevant data protection authority in your eligible region.